Refund Policy

 

We always want you to have a happy experience with Novis Makhana. If something doesn’t feel right with your order, don’t worry — we’re here to help. 💛

If you receive a damaged, expired, or wrong product, you can request a replacement or refund. Just make sure to contact us within 48 hours of delivery and share a clear photo or video so we can understand the issue.

A few simple things to keep in mind:

Please keep the product unopened and in its original packaging (unless it's already damaged).

We won’t be able to refund for opened products or if the change is only due to personal taste.


How to Request Support:

1. Message us on WhatsApp or Email with your Order ID.


2. Share the photo/video of the issue.


3. Our team will respond within 24 hours and take care of everything smoothly.



Refund Time:
Once approved, your refund will be processed within 3–7 working days to your original payment method.

We truly value your trust. Thank you for being a part of the Novis Makhana family. 🌿✨